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Cable a la Carte: Getting Less For More
R. Alex Whitlock
The FCC has
made waves by strongly suggesting that cable companies offer a la carte packages. On first reading this, I was quite glad. On further reflection, however, I have serious doubts as to the viability of this plan and the impact that it will have on consumers.
The first question, which hasn't been answered (and that itself may answer the question) is "What about satellite?"
Whenever I read cable, I also read satellite beside it in my mind because I have yet to actually be a regular cable company customer. The closest that I've come is the crappy cable apartment complexes have provided me. On the other hand, my folks have had satellite for some time, I've answered phones for a satellite company, and when and if the time comes for premium television, I'm going with the dish. So I may go back and forth between the two in this post.
When you go to a fast-food restaurant, most give you access to the fountains so you can refill your cup as many times as you would like. A person that refills his 20oz cup four times pays the same as one who takes his cup to go. This is, to be technically unfair. The one-cupper can walk away with the feeling like he paid for five cups of cola that he didn't drink.
But don't expect that structure to change any time soon. Truth be told, the restaurants pay a fraction of the $1.39 the customers do per ounce. The price difference between 20oz and 120oz is negligable enough that giving people the
ability to refill is worth more important than the theoretical lost revenue involved. The key is not how much they spend on cola, but getting them into the restaurant to begin with. 100oz of cola isn't nearly as bad as the customer who goes to the next place over so he doesn't have to worry about saving his drink. Restaurants have such high fixed costs that often the most important thing is just to get people in there, not worry about making a profit for every ounce of cola consumed.
The point of the above paragraph is that different places use different models, and though they may seem counterintuitive at points, they are often the best option all-around. If it weren't, some competitor somewhere would likely offer a different model to make its customers happier. Cable companies don't have other cable companies to compete with, but they do have satellite companies to compete with (and the sats compete against one another) and they all follow the same model because it makes the most sense for them.
For them. But does it make the most sense for us?
To be honest, I really don't know. But I am extremely reluctant to push them into a business model they are uncomfortable with cause I
think it will yield me better prices. The more I think about it, the less sure I am that it will. In fact, I'm inclined to believe that it in the end it will cost most people more.
As with the cola fountain, cable and satellite companies have very high fixed costs and low marginal costs. The fast food place spends very little on the coke and lots on the real estate, electricity, and so on. All cable companies have to do to give people more channels is decline to block the signal (and presumably pay the extra channels a fraction of what they get). But the problem is that they have to maintain the infrastructure which is costing them money whether it's used or not. There is an incentive, then, to use as much of it as possible by selling as many channels as possible.
It's not about selling people what they don't need. It's about efficiency.
I think that a lot of people have tricked themselves into believing that since they pay $40 a month for 70 channels, they will be able to pay $25 a month for 40. From the cable company's standpoint, however, they have to pay for the lines whether they have 40 channels or 70. It's not a matter of dividing the number of channels per dollar spent. It's more like buying 15 channels and getting the other 55 for free. I cannot imagine a la carte channels going for less than $2-3 a pop. The satellite company that I used to work for actually did offer a couple of channels a la carte... for the same price as it would take to upgrade from the 90-channel plan to the 120-plan. Thirty channels or one... same price.
Interestingly, we were discouraged from mentioning the a la carte channels to customers that didn't explicitly ask for them. They preferred to sell them in a bundle with 25 or so other channels for $7-12 rather than a single channel for $2.95. To stress: it was a better deal for the company to give 25 channels at at <$.50 than set up a single channel for six times that.)
At $2-3 a pop, you don't even get 20 channels before you're paying as much as you presently pay for 70. That's not even accounting for a basic connection cost. Some people may benefit from this. One of my former roommates wanted cable solely so he could watch professional wrestling. Since he only wanted TNN/Spike, he would have benefitted. According to an informal Wall Street Journal poll, nearly a quarter say they only want 10 or fewer channels. I expect that most of them are not including local channels in that total
(I don't recall a single customer call I took for the satellite company with someone that had the option of getting local channels but chose the rabbit ears to save money. I recall many complaining that they didn't have the option to forego the rabbit ears and pay more to get local channels. Presumably the local channels would not be as expensive as the cable ones cause they would be bundled as satellite did with local channels... oh wait, I forgot, bundling is bad). Half would be between 10-24, which sounds more reasonable, except that they would be paying roughly the same that they do now. Even those that would benefit, however, would be costing the company money and one doubts that those costs won't be passed right back to the customers (both those wanting more channels and less).
Of course, saving the customers money isn't the only reason for this. In fact, it's not even listed as the primary one. The primary reason is supposed to be to give families more choice over what goes in to their homes. It's not a bad goal, actually. However, it's usually possible to get certain channels and shows blocked. The company I used to work for had a host of features with which you could turn your big, bad satellite television into a rated-G playground if that's what you wanted to do (without additional cost). If cutting channels out of the lineup is the goal, it's not that difficult to do. Chances are it's one of the 55 free channels and you're not paying for it anyway.
Now cable TV is granted something of a monopoly due to reasons logistical, and as such government does have some right to make demands of them. However, I believe the above demand is a mistake for both company and consumer alike. I am much more amenable to the idea of forcing cable companies to offer different kinds of packages rather than just a different sum of channels. I could even be convinced in requiring that consumers be allowed to pick out
which channels to get (say 50 picked channels or a 70 channel package). Maybe.
In sum, this strikes me as yet another example of consumers (and government) telling an industry "You don't have to do things the way you do them" or "you don't have to charge so much" or whatever with no risk to their own financial safety. It's easy to be a cavalier economist when you don't have to live with the consequences of a poor decision.
 
Observations
 
I think the cable/satellite industry is still stuck in the dark ages, though - why not go to an on-demand system more like the one iTunes and Rhapsody have gotten the music industry to accept? Forget a-la-carte channels, I want a-la-carte PROGRAMS. Charge me an low monthly access fee and a certain amount for bandwidth.
One other thing worth considering here is whether television is a net benefit in our lives. I don't have any TV service because even a basic cable/satellite plan is way more than I need (no airwaves reach where I am). Sure, I could benefit from a couple of hours of TV a week - but I'll be damned if I'm willing to pay $30 or more a month to put a big time- and life-sucking machine in my house. Sure, people who spend all of their time in front of the tube spend less per hour of TV than someone who only watches the evening news and the occasional show on the Discovery channel or something. But what really bothers me is the thought that the latter people are subsidizing the numbing of the formers' minds.
As far as I can tell, all of this applies to soda, too.
 
Linus, right now I actually do get programs the way you describe, courtesy of Netflix :). They're starting to make programs more downloadable (at a buck or two a piece) and the turnaround to DVD is quicker than ever. Not to mention TiVO. Not sure you'd like a more Rhapsody-like program, though, cause with Rhapsody I listen to more music than ever before!
The idea of paying for each program is a no-go for me mostly due to cost. Same problem as a la carte channels... before long you're paying the same as you do now except without the option of watching a whole lot more. Maybe better for society, but not what a lot of people have in mind. The idea of charging for bandwidth is intriguing, though, because in many ways that's a distribution model where watching more costs the programmers' more.
I thought about mentioning how getting less for more might actually be a good thing for society as a whole, but it seemed to be a side-issue that detracted from the main point.
As far as who is subsidizing who, I'm not convinced that people who watch only a little television are subsidizing those that watch more. That's kind of the point I was trying to make. Most of the costs exist (either the cost of the satellite or the cost of the cable infrastructure) whether you're using the service or not. So it's not like one person is overpaying for their service and the other is underpaying for theirs... they're using the service at different rates, but about the same amount of investment was put in to both cases. (In fact, I got the distinct impression from the sat company I answered phones for that it was really the hard-core Premium Subscribers that were subsidizing the more casual users.)
 
RAW,
Got to take exception to some of your underlying assumptions, unfortunately:
#1 - Regarding the "cost" to the cable companies to provide a channel or not, what you're forgetting is that cable companies have to pay the actual channel owners a fee in order to stream their programming.
With an a la carte setup, you can be damn sure that the revenues would shift based on the numbers who actually selected those channels, thus lowering the cost to the cable companies.
#2 - In the old era of delivery systems, channel providing was a manual thing. In the digital age, it's not. For the satellite systems and digital cable systems that use smart cards to deal with your programming, it's a snap to do channel setups a la carte, and the difference in "their cost" to provide it this way is trivial.
#3 - Your comment on the pricing of 'a la carte' in the satellite realm is off base, and here's why: the satellite provider could easily provide that channel a la carte at a reasonable cost if it weren't for the channel companies themselves that push bundling.
Example: Disney. You may, if you so choose, want to buy Disney Channel. Even if you just want it for one show that you enjoy, Disney (the massive conglomerate) wants to force you to have Disney Kids, and Classic Disney, and Toon Disney, and XXX Disney, and ESPN, and everything else they own even if you don't want them. Why? Because the dirty secret in cable/satellite TV is that ratings don't really matter, what matters is *how many households your channel has access to*.
Likewise for Viacom - I really don't give a rat's ass about TV Land these days, and Nickelodeon/Nick at Nite sucks ever since they stopped showing shows like Dragnet and Get Smart. But since I like to watch Comedy Central (and even that only for South Park, because the rest of their modern offerings are pure crap and their presentation of 'comedy' movies look like someone took a hacksaw to them in an effort to fit in another 30 minutes of commercials), Viacom wants to force me to have the other channels in my home, because they can then take the "X channel is in XX million homes" statistic to the advertisers to extort advertising dollars to produce more pure crap shows.
The way things are currently structured, yes, the a la carte offerings (where they exist) are ridiculously expensive. But they're expensive because they're set up that way in the contract - if you don't price a la carte into the stratosphere, thus forcing everyone who wants Nickelodeon to have XXX TV to have HBO to have Skinemax to have ETC, ETC, ETC then Disney may declare you in breach of contract and your sports nuts are going to throw a fit becuase all of a sudden they're not able to watch ESPN342: More Boring Rehashes of Last Week's College Football Games.
Absent those companies being allowed to make such bundling schemes - which is part of the language of the bill - a la carte becomes a whole lot more attractive to the cable companies, and the price becomes reasonable quite quickly.
And should a show get hot on another channel? People might just buy in to watch it.
Ideally, I want to see what Linus was talking about. Preferably, though, if I *buy* that show, I want to be able to stick it on my hard drive, burn it to a Mini-DVD or VideoCD, and that be that then. What scares me about Linus's idea is the "micropayment" option that so many companies start trying to force with these kinds of things, where you wind up paying every time you want to watch it.
 
In my first draft of this comment, I talked myself in a huge circle. What I realized in the process is that while cable/satellite companies market their content, what they truly have to offer is their infrastructure. If they offered internet-only service at reasonable rates, and set up iTunes-like downloadable programming, I'd be all over it. Of course, film studios, broadcast networks, and phone/internet/cable/satellite companies do better overall when they convince people to pay $40/mo for TV, $20/mo for internet, and $20/mo for phone service when in reality the technology is there to put all of these things on one connection.
So I guess this is capitalism at work, really. It would be far more efficient to do everything from one connection, but you can make much more money off of people by keeping them confused with multiple parallel systems.
Interesting article on downloadable TV from Slate:
http://www.slate.com/id/212...
NOTE: I wrote this before Mike's post above.
 
Mike- Interesting comments. I've been so disconnected from TV for so long that I wasn't aware of all of the connections. Scary.
I absolutely agree with you that I would want to own the content and be able to write it to my hard drive, DVD, etc. However, it's extremely unlikely that the big players will let this happen. In the meantime, I'll continue my civil disobedience and use programs to remove such copy protection.
Maybe RAW is right - forget about TV and move to NetFlix. If you like something enough, copy or buy it. Pretty simple really, it would just make a lot of sense if you could remove the physical transport from the system.
 
Mike,
#1 - I could be wrong, but from what I gathered the cost per subscriber was quite marginal. The bigger issue was being able to offer the channel at all, offering the space on the satellite, and so on. The price incentives bear this out: Each additional channel offered is a fraction of what offering a particular channel might cost. I'm not sure how much of that carries over to cable, but I'm willing to bet quite a bit.
#2 - The more I think about it, the more I agree with this, which is why I am more open to the prospect of picking which channels rather than how many.
#3 - Good point. I'd be open to requiring that the channel providers de-bundle their services. Unlike the satellite operators (and I suspect the cable ones as well), they may not have the built in fixed costs. On the other hand, offering Disney Toon is pretty cheap considering they own the rights to the shows being presented thereon. But I'm much more open to attacking things at this level than the consumer level.
But by and large, I see a rougher transition and not a cheaper one. Without the distributorship model changing, I don't see the costs going down for the consumer. I don't see the distributorship model necessarily changing with the end-user model.
 
Linus, I'm much more on board with your second comment and I think that would do a whole lot more to make things cheaper than the a la carte plan being talked about.
 
Linus,
The more I think about it, the less sure I am of the premise that there is a conscious, successful attempt to keep everything separated (phone, TV, and net). Most people get high speed internet either through their phone company or cable company and with Skype we're getting closer to attaching phone to the Internet. Naturally, the more different services one gets from an entity the more one pays, but that's exactly what people are clammering for with the a la carte thing.
Also, thanks for the Slate link. Believe it or not, I actually thought of that article as I wrote this. It actually coincided with a point I was going to make. By isolating rather than bundling, you're going to pay considerably more inch-for-inch and the savings will diminish pretty quickly.
Mike and Linus,
I'm not sure I agree that permanent ownership should necessarily be a part of television-on-demand (by way of the net). It will erase the distinction between renting a movie and buying it... which is good for owning but bad for buying. The more it cuts in to DVD revenue (and I think it would if you could legally burn it to DVD yourself), the more costs they will recoup by raising the costs on rentals. There's a difference between wanting to spend significantly less on 1 song of 12 and wanting the same movie that you would buy on DVD.
 
All,
I've more or less said my piece on this post. I was going to do a follow-up, but I believe there are an awful lot of unknowns here and what we use to fill in the blanks will ultimately determine the conclusions that we make. If the a la carte thing happens, I hope that Mike and Eric are right.
 
I don't really think there's a conscious plan to keep all the bills separate - but all of those businesses acting in their best interest (rather than the customers') probably tends to produce that result. Fortunately, I'm capable of choosing services in my own best interest, which is why I have no TV.
Whatever is done with downloadable TV, I'm sure the distinction between renting and owning will be well-maintained (after all, this is America!). Maybe we'll have the option to buy the season on DVD for $3/episode, download and own for $2/episode, or rent for $1/episode, for example.
Like the Slate links, eh? Got two more for ya:
http://www.slate.com/id/213...
http://www.slate.com/id/213...
 
But intentional or not, they're not succeeding. We still have the separation between phone and cable, but that's disappearing. High-speed Internet is almost always tied to another service (cable or DSL/phone).
What I found most interesting about the first Slate article (about downloading) is DirecTV's plan to add DVR devices for the purpose of charging customers for DVRing. For that to work, they might have to go to war against TiVO (which does the same thing for free), which would be a huge step backwards.
On Gross's a la Carte thing... well I'm still not buying it. To be convinced I would need to see some numbers on how much each channel is costing the provider by payments to the network. I'm betting it's a lot less than the fixed costs of sending a satellite into outer space or maintaining a cable infrastructure. I'm more than willing to be proven wrong, though.
(okay, those are my last words on the a la Carte thing, though I'm good on continuing the downloads discussion)
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